FAQs

Adventures Travel Insurance covers a very wide range of activities from Abseiling to Zorbing. Click here for activities we are able to cover. Should your activity not appear on the list please call us on 02392 419 070.

The policy is available to people aged 69 years or under who are registered with a medical practitioner and permanently resident in the United Kingdom (England, Scotland, Wales, Northern Ireland, Channel Islands and the Isle of Man).

Cover is available to people aged 69 years or under. If you are aged over 69 please call us on 02392 419 070.

Antares Managing Agency Limited is the managing agent for Antares Syndicate 1274 at Lloyd’s.

Antares Managing Agency Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

This can be checked on the Financial Services Register by visiting www.fca.org.uk.

We can cover groups of any number, with discounts of up to 20% available depending on size.

If you are arranging a trip for a group of up to 10, you can get a quote online. For groups of 11 or more, please call us on 02392 419 070 .

Adventures Travel Insurance will cover all countries and areas except those which the Travel Advice Unit of the Foreign & Commonwealth Office or the World Health Organization (WHO) or similar body has advised against all or all but essential travel.

Please read the Insurance Policy for details of the cover.

If you are travelling to countries within the European Union (EU), the European Economic Area (EEA) or Switzerland you can use a valid European Health Insurance Card (EHIC). This will entitle you to benefits from the reciprocal health care arrangements which exist between countries within the EU/EEA or Switzerland and the United Kingdom. Your EHIC will be honoured for the remainder of its validity.

From 4th January 2021, if you do not have a valid EHIC You will need to apply for a Global Health Insurance Card (GHIC) and can apply by a postal application from Your local Post Office or online through www.dh.gov.uk/travellers or by telephoning 0845 606 2030.

Please note that the GHIC will no longer provide reciprocal health care arrangements in Iceland, Liechtenstein, Norway, and Switzerland.

If we agree to pay for a medical expense which has been reduced because you have used either an EHIC, GHIC, or private health insurance, we will not apply the deduction of the Event Excess under the Medical section of the policy.

Yes. Please send us a message with your policy number (if known), the lead name and the address (for verification) and we will then resend the policy.

Adventures Travel Insurance contains exclusions relating to your health and to that of other insured persons on the policy. You must refer to the ‘Important Conditions Relating to Health’ of your Insurance Policy. If you are travelling outside the UK and you answer YES to any of the Medical Screening Questions you must contact the Medical Screening Line on 02392 419 068.

Note: In some cases an additional premium may be payable if we are able to cover the declared medical condition(s).

The maximum duration of any individual trip is 6 months (although for persons aged 65-69 years the maximum trip duration is 3 months).

If you select Part B you will be covered up to £5,000 per person for travel, accommodation and pre-paid activity course fees should you find it necessary to cancel, curtail or abandon your holiday/trip. These limits cannot be increased. However, if you require top up cover for cancellation for your travel or accommodation, please call us on 02392 419 070.

If you are making several trips a year, Annual Multi-trip cover is usually the most cost effective option. For a single premium you will be covered for any number of trips throughout the year up to a maximum of 60 days each trip.

Please note: a trip must involve pre-booked accommodation or travel unless it is a ‘one-off’ event taking place on a single day.

The Annual Multi-trip policy covers you for an unlimited number of trips throughout the year up to a maximum of 60 days each trip.

Please note: a trip must involve pre-booked accommodation or travel unless it is a ‘one-off’ event taking place on a single day.

Trips in the UK, Channel Islands and the Isle of Man are covered.

A trip must involve pre-booked accommodation or travel unless it is a ‘one-off’ event taking place on a single day.

No, we are unable to extend cover beyond the maximum duration limit.

A family premium is available for Annual Multi-trip cover, for you and your husband/wife/civil partner or partner who are aged 64 years or under at the time of purchasing the policy (and have co-habited for at least 6 months), plus your unmarried, dependent children (including fostered or adopted), all aged under 18 years at the time of purchase of the policy. Independent travel allowed by you and your husband/wife/civil partner or partner but not your children.

Part A includes cover for specialist Activity Equipment up to £1,000 per person with a single item limit of £600.

If you select Part B you will be covered up to £5,000 per person for travel, accommodation and pre-paid activity course fees should you find it necessary to cancel, curtail or abandon your holiday/trip. These limits cannot be increased. However, if you require top up cover for cancellation for your travel or accommodation, please call us on 02392 419 070.

Adventures Travel Insurance has a 24 hour medical emergency and repatriation service.

Tel. +44 (0) 20 7902 7405

Further details of this service are shown in your Insurance Policy.

Staff are on call 24 hours a day throughout the year. They will, when necessary, guarantee medical bills and arrange repatriation if required.

If you are asked to pay a small bill for medicines and/or outpatient treatment it is often easier to settle your bill direct, keep all receipts and claim for the costs incurred on your return home.

If you are admitted as an inpatient then you must contact the 24 hour Medical Emergency Assistance Service as soon as possible. They will then arrange for medical expenses covered by the policy to be paid direct to the hospital/clinic.

Click here for details.
Full details of what you need to do to make a claim are also shown in your Insurance Policy.

We aim to provide a first class claims service and respond within 10 working days of receipt of correspondence.

You can pay by debit or credit card. We accept Mastercard and Visa.

Your policy schedule and policy documents are delivered to the email address you provide.

Yes you should print a copy of your Schedule and Policy Documents and carry them with you.

The Policy Document includes important telephone numbers including the Medical Emergency Assistance Service that is available to you 24 hours a day, 365 days a year for advice, assistance, making arrangements for hospital admission, repatriation and authorisation of medical expenses.

If you are not completely satisfied with the cover provided, you may return your policy to us within 14 days of the date of issue or receiving the policy documents, whichever is later. Provided that you have not commenced your trip, no claim is intended or has been made, your premium will be refunded in full.