FAQs
FREQUENTLY ASKED QUESTIONS
We’ve put together some commonly asked questions to give you more information about Adventures Travel Insurance and the cover we offer.If you have a question that is not answered below please use the contact us page.
General
Antares Managing Agency Limited is the managing agent for Antares Syndicate 1274 at Lloyd’s.
Antares Managing Agency Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
This can be checked on the Financial Services Register by visiting www.fca.org.uk.
We can cover groups of any number, with discounts of up to 20% available depending on size.
If you are arranging a trip for a group of up to 10, you can get a quote online. For groups of 11 or more, please call us on 02392 419 070 .
From 4th January 2021, if you do not have a valid EHIC You will need to apply for a Global Health Insurance Card (GHIC) and can apply by a postal application from Your local Post Office or online through www.dh.gov.uk/travellers or by telephoning 0845 606 2030.
Please note that the GHIC will no longer provide reciprocal health care arrangements in Iceland, Liechtenstein, Norway, and Switzerland.
If we agree to pay for a medical expense which has been reduced because you have used either an EHIC, GHIC, or private health insurance, we will not apply the deduction of the Event Excess under the Medical section of the policy.
Note: In some cases an additional premium may be payable if we are able to cover the declared medical condition(s).
Single Trip
Please note: a trip must involve pre-booked accommodation or travel unless it is a ‘one-off’ event taking place on a single day.
Annual Multi-Trip
Please note: a trip must involve pre-booked accommodation or travel unless it is a ‘one-off’ event taking place on a single day.
A trip must involve pre-booked accommodation or travel unless it is a ‘one-off’ event taking place on a single day.
Policy Options
Medical Assistance
Tel. +44 (0) 20 7902 7405
Further details of this service are shown in your Insurance Policy.
Staff are on call 24 hours a day throughout the year. They will, when necessary, guarantee medical bills and arrange repatriation if required.
If you are admitted as an inpatient then you must contact the 24 hour Medical Emergency Assistance Service as soon as possible. They will then arrange for medical expenses covered by the policy to be paid direct to the hospital/clinic.
Making A Claim
Full details of what you need to do to make a claim are also shown in your Insurance Policy.
Buying Online
The Policy Document includes important telephone numbers including the Medical Emergency Assistance Service that is available to you 24 hours a day, 365 days a year for advice, assistance, making arrangements for hospital admission, repatriation and authorisation of medical expenses.
